Return & Exchange Policy

In some cases, where you wish to exchange either full or partial order because the order does not match the specifications or we mentioned, you may place a request for exchange simply by sending us an email on avikas@gmail.com along with your order number in the subject, an image of the area that has some issues, and a summary of the problem you are facing within 4 days once the order is received. The return shall be subject to the briefed conditions as per below.

Please Note: Products bought on sale are non-returnable or exchangeable unless defective.

When Product is Damaged or Defective

Refund Policy

  • In all instances of returns covered, the customer shall get an exchange against the product returned.
  • The Avika's shall arrange product pickup from the delivery location. The location of the shipping address must be similar to the pickup address.
  • In case, our logistics partner is not able to cover the pickup location, the customer shall return the product from IndiaPost and share a scan of the receipt via email/WhatsApp. The Avika's may return/refund charges as per the IndiaPost receipt.

 Covered as Damaged or Defective

  • The fabric is abruptly torn and is not usable.
  • Inconsistent visual appearance in terms of texture, print, or colors at the time product first unpacked.
  • Weight per meter varies more than 25%.
  • The structure is woven loosely in some parts of the weave is damaged or torn.

 Not Covered as Damaged or Defective

  • Some types of fabrics suffer color bleeding for a few washes, instructions are mentioned on the product page of each fabric clearly.
  • Different color Representation due to different digital screens that cause some difference between the color you see on website v/s in real.

 Exchange

  • Any request shall be fulfilled depending on the availability of the fabric in the inventory on the date of receiving returned product/order.
  • The exchange of products shall not be calculated on the MRP but on the net payable price of the product.

 Conditions of Returned Products

  • The tags on the product must be unbroken
  • The product shall not be washed, used, stitched, or in a damaged condition
  • Products will not be covered under returnable or exchangeable except in the case of a defect.
  • The product needs to be returned in the original packaging

 

When Customer Changed Their Mind or Did not Like The Product

In instances when a customer changed their mind or the fabric didn’t meet their expectations or wish to return the whole or part of the entire order, The Avika's shall accept exchange of the fabric that qualifies the conditions mentioned.

No reverse pickup will be arranged and the customer shall bear the charges of full shipping in such cases. The replacement will be processed within 5-7 days from the date of returned order is received in the inventory.

Conditions of Returned Products

  • The tags on the product must be unbroken.
  • The product shall not be washed, used, stitched, or in a damaged condition.
  • The product needs to be returned in the original packaging.